Return & Refund
Returns & Cancellation Policy
Ceremony Wardrobe is committed to making your rental experience as smooth and worry-free as possible. Below you'll find our policy on returns, cancellations, and defective items. If you have any questions, please reach out to us at hello@ceremonywardrobe.com
🔄 Unworn Products
If you're not happy with your dress upon receiving it and decide not to wear it, you may return it for a refund.
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You must notify us and return the garment within 24 hours of receipt.
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The item must be unworn, in original condition, with Ceremony Wardrobe tags still attached, and in its original packaging.
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Once we receive and inspect the item, and it complies with the above, a refund (excluding original delivery cost and any insurance, if applicable) will be issued within 30 working days.
Please note:
As our dresses are one-of-a-kind and available in limited sizes, we cannot offer size swaps or exchanges. We encourage all customers to reach out prior to booking if unsure about sizing.
👗 Worn Products (End of Hire)
Please return your dress to us in acceptable condition by the final return date of your hire period.
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Items must be returned using the pre-paid label and packaging provided.
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Once received and inspected, your security deposit (if applicable) will be refunded within 30 working days, provided the item is returned on time and in good condition.
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Late returns may incur a £15/day late fee, and extended delays may result in charges up to the full retail value of the item.
🧵 Defective Items
If your dress or accessory arrives with a fault or does not match your order:
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Contact us immediately, stating the issue.
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We will review and, if appropriate, offer a full refund or replacement.
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Please note that normal signs of previous use (such as minor wear) are not considered defects, as our items are rented and reused.
❌ Cancellations
Before Dispatch:
You may cancel your order before dispatch by contacting us at hello@ceremonywardrobe.co.uk. A cancellation fee may apply depending on how close the request is to your hire date.
Distance Selling Regulations (UK only):
If your booking was made more than 7 days before your hire start date, you may cancel within 7 working days of the contract being formed (i.e., when payment was made), in accordance with your statutory rights.
Short-Notice Bookings:
For orders placed 7 days or less before the hire start date, your right to cancel under Distance Selling Regulations does not apply, as preparation begins immediately after booking confirmation.
📦 Returns Procedure
Please follow these steps to ensure a smooth return:
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Complete the Returns Form included with your order. If you’ve lost it, just email us and we’ll send another.
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Repack the item in its original packaging. Attach the provided return label securely to the outside of the package.
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Drop the parcel at your nearest Post Office or return point on or before the agreed return date.
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We strongly recommend using a tracked and insured postal service to cover the full replacement value (listed on your item’s page).
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Obtain proof of postage or a tracking receipt and keep it safe—we cannot issue refunds for items we do not receive.
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We’ll email you once your return has been received and inspected.